Terms & Conditions

1.1In these Terms and Conditions:

• "Company" refers to WEATHER-TECH ROOFING (MANSFIELD) LTD and WEATHER-TECH DEVELOPMENTS LIMITED
• "Customer" refers to any person, firm, or company purchasing goods or services from the Company.
• "Contract" means the agreement between the Company and the Customer for the supply of services and/or materials.
• "Services" means all work carried out by the Company, including but not limited to roofing, repairs, maintenance, installations of any materials including doors, windows, sky lanterns and associated building works.
• "Site" means the property or premises where the Services are to be carried out.

2.1Acceptance of a quotation via written communication and payment of a deposit constitutes agreement to these Terms and Conditions.

2.2The Company reserves the right to refuse or withdraw from any contract at its discretion.

2.3Any changes to the agreed work must be confirmed in writing by both parties.

3.1All quotations provided by the Company are valid for 6 months unless otherwise stated from the date issued unless otherwise stated.

3.2Quotations are based on the information provided at the time of initial inspection. Any unforeseen issues or complications discovered at the survey stage and once work begins, will be notified to the Customer along with additional costs that may apply and confirmed in writing. This includes but is not limited to rotten timbers, hidden defects, failing brick work, asbestos, or structural damage. If the issues significantly change the scope of work, a new quotation will be issued within 14 days. If the issues are deemed unsafe, the Company reserve the right to cancel the contract.

3.3If the Company deem it necessary to increase the costs of works due to the issues covered under section 2.2, the Customer may cancel the contract via written notice within 14 days of receiving our updated quotation. Where the Customer chooses to cancel under this clause, the Company will refund any deposits paid by the Customer, minus any works that may have commenced, this will be communicated to the Customer in writing by the Company.

3.4Once the Contracted has been accepted, by way of deposit payment, any required changes to the project specification must be agreed upon in writing by the Company. This may lead to an amended quotation with additional costings. Works will not continue until the latest quotation has been agreed upon by both parties.

3.5Estimates are not binding and are subject to variation.

4.1The Customer shall ensure reasonable access to the Site and obtain necessary approvals for the duration of the works, including access for vehicles, scaffolding, skips, and materials and approvals from neighbouring or shared access. The Company reserve the right to make an additional charge should delays occur for this reason.

4.2The Customer is responsible for obtaining any necessary planning permissions, building regulations approvals, listed building consent or required permits unless otherwise agreed. The Company will not be liable for any costs, expenses, losses or claims for compensation or any other liability arising directly or indirectly as a result of failure to obtain the correct permissions and approvals.

4.3The Company will take all reasonable care to avoid damage but shall not be held liable for damage to driveways, paths, or gardens resulting from the positioning of vehicles, skips, scaffolding or associated materials.

5.1All work will be carried out in compliance with current UK Health and Safety legislation.

5.2The Customer must ensure that the Site is safe and free from hazards and that pets and children are kept clear of work areas.

6.1All materials used will be of suitable quality and comply with relevant British Standards.

6.2Where specified brands or materials are unavailable, the Company reserves the right to use equivalent alternatives.

6.3All workmanship will be completed to a professional standard consistent with industry best practices and in line with the relevant competent persons scheme accreditations.

7.1Unless otherwise agreed in writing, payment terms are as follows:

• Deposit: 20% of the total balance is payable on acceptance of the quotation. No works will be scheduled or materials procured until the deposit is received.
• Interim Payments: For larger projects, staged payments may apply but will be agreed in writing by the Company and the Customer prior to commencement of works.
• Final Payment: Within 24hrs completion of the works. If used scaffolding and/or building support equipment will not be requested to be removed until full payment of balance has been received by the Company.

7.2Payments may be made by bank transfer, cheque, or other agreed methods.

7.3All prices are stated in GBP (£).

7.4The Company is VAT registered. If VAT applies, it will be clearly stated on quotations and invoices.

7.5The Company reserves the right to charge interest on overdue accounts at 8% per annum above the Bank of England base rate.

7.6Failure to pay the final balance may result in legal action being taken by the Company for the full amount owed plus any legal costs incurred by the Company.

7.7Non-payment due to an installation dispute made by the Customer will be investigated by the Company. Any amount withheld must not exceed the amount that is reasonably related to the fault or disputed part of the installation.

8.1The Company shall not be held liable for any delay or failure to perform its obligations under the Contract arising from circumstances beyond its reasonable control, including but not limited to adverse weather conditions, supplier or material shortages, transport delays, strikes, pandemics, industrial disputes, accidents, acts of God, or other force majeure events.

8.2In the event of such circumstances, the Works shall be suspended for the duration of the delay, and the Company shall be entitled to a reasonable extension of time for completion. Work will resume as soon as reasonably practicable once the cause of the delay has ceased.

8.3The Company reserves the right to reschedule the Works, in whole or in part, where reasonably necessary due to unforeseen circumstances, staff availability, equipment failure, or changes in operational capacity. The Company shall make reasonable efforts to notify the Customer as soon as practicable and agree an alternative date. Such rescheduling shall not constitute a breach of contract, and the Company shall not be liable for any loss, damage, or inconvenience arising from such rescheduling.

8.4The Customer shall ensure that the Company and its representatives have clear and uninterrupted access to the Property and all relevant working areas for the duration of the Works. Any delay, obstruction, or restriction caused by the Customer, their agents, or third parties under their instruction, which prevents or hinders the commencement or progress of the Works, shall entitle the Company to:

• (a) recover from the Customer any reasonable costs, expenses, or losses incurred as a result of such delay;
• (b) reschedule the Works to the next available date at the Company's discretion; and
• (c) extend any agreed completion date or timeframe accordingly, without penalty to the Company.

8.5The Company shall not be liable for any consequential loss, expense, or damages arising directly or indirectly from delays, whether caused by force majeure events or by the Customer, save where such delays result from the Company's own negligence or wilful default.

9.1The Company provides a workmanship guarantee on repair works, roof conversions and conservatories, and on door and window installations unless otherwise specified.

9.2Guarantees cover defects in workmanship and materials but do not cover:

• Natural wear and tear
• Damage caused by weather events, accidents, or third parties
• Lack of maintenance or failure to follow any advice or care instructions provided by the Company
• Alterations, adjustments, or interference by others after completion
• Pre-existing structural issues or hidden defects not reasonably identifiable during inspection
• Movement or settlement of the existing structure
• Blocked gutters, drains, or rooflines caused after completion

9.3Where the Customer reports an issue as a warranty claim or needing remedial works, but the Company's inspection confirms that the fault, damage, or issue is due to one or more of the exclusions listed in clause 9.2, a £100 call-out fee will apply and chargeable to the customer. Any remedial works required will be quoted as a new contract and will not fall within the scope of the original works or guarantee.

9.4Manufacturer warranties for materials apply in accordance with their individual terms.

9.5Guarantees are only valid once full payment has been received, and certification is issued by the Company.

9.6Guarantees are non-transferable unless expressly agreed in writing by the Company.

9.7The Company is not responsible for consequential or indirect losses arising from defects or failure of materials supplied by external manufacturers.

9.8Any claim under a guarantee must be reported to the Company in writing within a reasonable time of the issue becoming apparent.

9.9The Company reserves the right to inspect any reported defect before carrying out remedial works.

9.10The guarantee may be void if unauthorised works, cleaning products, pressure washing, or maintenance methods are used that could compromise the integrity of the installation.

9.11Where applicable, an insurance-backed guarantee may be provided; the terms of this guarantee are governed by the issuing insurer and supplied separately.

9.12Guarantees do not cover extreme or exceptional weather conditions, including but not limited to storms, high winds, or other events that exceed typical UK weather patterns.

10.1The Company reserve the right to withdraw from a quotation or the Contract if it is the opinion of the Company that access to, or the condition of the premises is unsuitable or unsafe for commencement of works.

10.2The Customer or Company has the right to cancel within 14 days of acceptance of the quotation. Cancellations must be made in writing by the Customer to the Company via post or email services. Once the cancellation of Contract is received, the Company will refund the Customer any deposits made minus any costs incurred by the Company under the Contract period. The Company accept no liability after this point.

10.3If works have already begun with the Customer's consent before the cancellation period ends, the Customer may be charged for any work completed or materials ordered.

10.4Cancellations made by the Customer after 14 days of acceptance of the quotation will result in forfeit of the paid deposit and may result in liability to pay a proportion of the agreed project cost. This will be confirmed by the Company in writing.

11.1The Company shall not be liable for any indirect, consequential, incidental losses or damages arising from water ingress where reasonable access for inspection or repair is delayed, restricted or subject to scheduling constraints beyond our immediate control.

11.2The Company's total liability shall not exceed the total contract value.

11.3Nothing in these terms shall limit liability for death or personal injury caused by negligence.

11.4If the Customer entered a Contract with the Company other than through a business, unless otherwise stated, the quotation price assumes that the premises are not used for business purposes. Therefore, the Company accept no liability for loss of business, profits or other elements relating to business practices during or after contracted works period or if the contract is broken by either party.

12.1The Company shall take all reasonable care and adopt all appropriate measures to ensure that the Works are carried out to a professional standard and in a manner designed to minimise the risk of damage to the Customer's existing property, including but not limited to brickwork, render, plaster, roof tiles, glazing, and surrounding finishes.

12.2The Company, its employees, agents, and subcontractors shall exercise reasonable care and skill in performing the Works. However, the Customer acknowledges that certain minor or incidental damage may occur as an unavoidable consequence of carrying out building or roofing works. The Company shall not be held liable for any such damage except where it arises as a direct result of the negligence of the Company, its employees, agents, or subcontractors.

12.3In the event that damage is caused to the Customer's property as a result of such negligence, the Company shall make every reasonable effort to rectify or repair the affected area to a satisfactory standard, or, at its discretion, arrange for reasonable compensation or remedial works to be carried out.

12.4Where TV aerials, satellite dishes, cabling, or any other fixtures attached to the property require removal, adjustment, or relocation in order for the Works to proceed, the Company will take all reasonable care when handling such items. However, the Company accepts no liability for any damage to these items, their fixings, or their function, as their condition or installation may be outside the Company's control. The cost of removal or relocation is not included within the original quotation and will be chargeable to the Customer as an additional cost. In some cases, a qualified specialist may be required to reinstall, realign, or recommission such equipment following the completion of the Works. Arranging and paying for any such specialist services is the sole responsibility of the Customer.

12.5The Company shall not be liable for any pre-existing defects, weaknesses, or latent conditions in the Customer's property that are revealed, worsened, or otherwise impacted during the performance of the Works.

12.6The Customer acknowledges that the Works may involve necessary removal or adjustment of existing materials or fittings, and that reinstatement will be performed to a reasonable standard consistent with the surrounding area, but not necessarily to a “like-for-like” finish unless otherwise agreed in writing.

13.1Materials delivered to the Site remain the property of the Company until full payment is received. However, liability for loss or damage to goods and materials outside of the Company's working hours is with the Customer.

13.2Once installed, ownership and risk pass to the Customer.

14.1The Company is committed to operating in an environmentally responsible manner and adheres to the principles set out in its Sustainability Policy, which is available upon request or via the Company's website.

14.2The Company will make every reasonable effort to remove and appropriately dispose of waste materials generated directly by the Works. All waste removal will be carried out in accordance with current environmental regulations and under the Company's valid waste carrier licence.

14.3Wherever practicable, the Company will recycle or reuse materials to minimise environmental impact.

14.4The Company's responsibility for waste removal applies solely to debris and materials created as a direct result of the Company's Works. The Company shall not be held liable for, or required to remove, waste, materials, or equipment belonging to other contractors or third parties, including but not limited to scaffolding companies or delivery suppliers.

14.5The Customer acknowledges that it is their responsibility to ensure that any third-party contractors engaged in connection with the Works (for example, scaffolders or builders) remove all waste, materials, or equipment generated by their activities upon completion.

15.1The Company reserves the right to photograph and/or record the works before and after completion for the purposes of marketing, promotion, and portfolio display, including but not limited to publication on the Company's website, social media platforms, and printed materials.

15.2Such photographs and recordings shall relate solely to the works carried out by the Company. The Company shall not publish or otherwise use any images or recordings in which individuals are identifiable, including facial likenesses, without the prior consent of the Customer.

15.3Should the Customer object to the use of any photographs or recordings of the works for promotional purposes, the Customer must notify the Company in writing prior to completion of the works. In the absence of such written notification, the Customer shall be deemed to have granted the Company permission to use such images and recordings in accordance with this clause. The rights and ownership of these images remain the property of the Company.

16.1The Company aims to provide high-quality service. In the event of a complaint, please contact us in writing.

16.2Complaints will be acknowledged within 5 working days and investigated promptly.

16.3If the issue cannot be resolved, the Customer may refer to an independent dispute resolution scheme (if applicable).

17.1The Company is committed to complying with all applicable data protection and privacy legislation in force from time to time in the United Kingdom, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

17.2In the course of providing its services, the Company may collect, process, and store personal data relating to the Customer and, where applicable, the Customer's representatives. Such data may include names, contact details, addresses, payment information, and details of the works undertaken.

17.3Personal data shall be processed lawfully, fairly, and transparently, and shall only be used for purposes directly related to the performance of the Contract, internal record keeping, warranty administration, or as otherwise required by law.

17.4The Company shall not share or disclose any personal data to third parties except where necessary for the fulfilment of the Contract (for example, with suppliers, subcontractors, or warranty providers), or where required to do so by law.

17.5The Company will retain:

• (a) Customer contact details and project information for a period of ten (10) years following completion of the Works, in order to support warranty claims, future maintenance, or repeat business;
• (b) Financial and invoicing records for a period of seven (7) years, in accordance with HMRC requirements; and
• (c) Marketing enquiries and non-contracted leads for a period of two (2) years from the date of last contact, after which such data shall be securely deleted or anonymised.

17.6Upon expiry of the relevant retention period, all personal data shall be securely deleted or anonymised.

17.7Customers have the right to request access to, correction of, or deletion of their personal data held by the Company, as well as the right to restrict or object to processing, in accordance with applicable data protection legislation.

17.8Further information on how the Company handles personal data can be found in its Privacy Policy, available upon request or via the Company's website.

18.1These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

18.2Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19.1These Terms and Conditions, together with any written quotation or contract, constitute the entire agreement between the Company and the Customer.

19.2No verbal promises or representations shall be binding unless confirmed in writing.

20.1The Company's registered business details are as follows: Company Name: WeatherTech Roofing · Registered Office: 183 Mansfield Rd, Clipstone, Mansfield, NG21 9AB · Telephone: 01623 642103 · Email: weathertech@live.co.uk · Website: www.weather-tech.co.uk

20.2All written correspondence, notices, or requests relating to these Terms and Conditions should be sent to the Company's registered office address or by email to the address stated above.

20.3The Company will make every reasonable effort to respond to written correspondence within five (5) working days.

20.4The Company is registered and operates in accordance with UK law. All communications shall be conducted in English.